Frequently Asked Questions

How do your appointments work?


Our appointments are on a first come first serve basis. We have a scheduled time for each doctor and patients then have the freedom to come and go as they please. We would recomend coming after 2pm for the shortest wait time. Here is our schedule: Dr. Jose Simon: - Monday through Friday 9am to 4pm Dr. Daisy Borroto: - Monday through Thursday 12pm to 4pm - Fridays 9am to 4pm




How do co-paymens work?


If you have a co-payment, that is something determined by your insurance provider and we will charge your co-payment right before seeing the doctor, as is company policy. For co-payments under $10 please bring cash, for anything over the $10 we accept all major credit card companies.




What happens if I do not have a referral on the day of my appointment?


If your insurance requires you to have a referral and we do not have one when you arrive, we will not be able to see you. We always recommend patients to be responsible for asking for and bringing their own referral themselves, just in case we have not received it from their primary clinic. We hate to turn patients away, please contact your insurance company and ask if you need a referral in case you are not sure.




Do the doctors see minors?


No, unfortunately we only treat patients that are 18+ at this time.




I need a refill or my medication is not in my pharmacy.


Please give our office a call at 305-608-0656 Have your pharmacy information ready, for these requests our staff must report to the doctors first in order to fulfill your request. If you have been missing consultations, depending on the medication, it is possible the doctor may need to physically see you before accepting your request.




How do I request my medical records?


You may either give our staff a call at 305-608-0656 OR fill out or e-mail form linked HERE and we wil get back to you promptly.




Do you see patients with ongoing litigation?


No, to be seen at Simon Neurology Clinic you must sign a form stating that you are not ongoing any litigation in regards to your health.




I am worried about my test results, can I call and see if everything is ok?


The staff cannot talk to you about your test results over the phone as they are not licensed physicians, during your next appointment the doctor will go over everything with you including any questions you may have.




How do I schedule an appointment?


To schedule please call our office at 305-608-0656 so that our staff can better accomodate your visit.





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